Putting Resilience into Practice
Designing effective engagement for a workplace resilience platform.
Our client asked us to help improve engagement with their workplace resilience platform. Members were reading content, but few were putting resilience-building activities into practice. We evaluated the platform and found that its structure provided little support for helping members turn these skills into habits.
We designed a new model of engagement that puts practice in the center and supports habit formation. Our strategy includes increased personalization, improved progress feedback, and a greater connection between digital and real-world activities. We also recommended what to measure to identify what type of engagement with what activities is most strongly associated with improved resilience.
Employee resilience platform
Primary role: Behavior change design
Secondary role: UX design
SVP Behavior change design, behavior change designer, researcher, content
Behavior change skills used
- Behavior change heuristic evaluation
- Target behavior specification
- Behavior change technique identification and application
Design skills used
- Diagramming/visual communication
- User flows
- Concept design
- Presentation design