Putting Resilience into Practice

Designing effective engagement for a workplace resilience platform.


Our client asked us to help improve engagement with their workplace resilience platform. Members were reading content, but few were putting resilience-building activities into practice. We evaluated the platform and found that its structure provided little support for helping members turn these skills into habits.


We designed a new model of engagement that puts practice in the center and supports habit formation. Our strategy includes increased personalization, improved progress feedback, and a greater connection between digital and real-world activities. We also recommended what to measure to identify what type of engagement with what activities is most strongly associated with improved resilience.


Employee resilience platform


Primary role: Behavior change design

Secondary role: UX design

Project team 

SVP Behavior change design, behavior change designer, researcher, content

Behavior change skills used

  • Behavior change heuristic evaluation
  • Target behavior specification
  • Behavior change technique identification and application

Design skills used

  • Diagramming/visual communication
  • Writing
  • User flows
  • Concept design
  • Wireframing
  • Presentation design