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Putting Resilience into Practice

Designing effective engagement for a workplace resilience platform.

Challenge:

Our client asked us to help improve engagement with their workplace resilience platform. Members were reading content, but few were putting resilience-building activities into practice. We evaluated the platform and found that its structure provided little support for helping members turn these skills into habits.

Solution:

We designed a new model of engagement that puts practice in the center and supports habit formation. Our strategy includes increased personalization, improved progress feedback, and a greater connection between digital and real-world activities. We also recommended what to measure to identify what type of engagement with what activities is most strongly associated with improved resilience.

Client

Employee resilience platform

Role

Primary role: Behavior change design

Secondary role: UX design

Project team 

SVP Behavior change design, behavior change designer, researcher, content

Behavior change skills used

  • Behavior change heuristic evaluation
  • Target behavior specification
  • Behavior change technique identification and application

Design skills used

  • Diagramming/visual communication
  • Writing
  • User flows
  • Concept design
  • Wireframing
  • Presentation design